Guide to Choosing an Appointment Reminder Software

If you are running a small service-focused business, you need clients to honor their appointments. Missed appointments usually mean lost revenues. Moreover, the productivity of your business will be impacted negatively if clients are canceling their appointments at the last minute. When clients cancel their appointments at the last minute and you have to rebook or follow them up with calls, your business costs increase.

Service businesses regularly have to deal with missed appointments. Reports indicate that service businesses such as spas, salons, dentists and beauty have to contend with about 40 percent of no shows from clients. When there are multiple missed appointments in your business during the week, you are likely to lose hundreds of dollars. When these losses are added up, they can range in the $30,000 range over year. This is enough revenue to pay a full time employee. It is important to take measure to ensure that clients honor their appointments at your business.

How to Reduce No Shows at Your Business
Experts recommend using phone calls, texts, emails and even postcards to reduce no shows. However, most small businesses will find these methods quite costly when they have to be used on a regular basis. To ensure productivity is maintained and revenue is high, you need a better solution. An appointment reminder software is one of the best solutions you can opt for. The best appointment reminder software to use is one that will allow customers to easily edit their appointments. It is also important to go for a software that can automatically send reminders to clients as their appointment date approaches. Finally, you can also choose a software that can charge some sort of penalty for no-shows.
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You should look for an appointment reminder software that will be ideal for the type of business you have, be it a salon, spa or dental practice. You can choose either a standalone program or a comprehensive practice management application that has the features you need. It is important to carry out a thorough research to ascertain that the software you want to buy is right for your business. One of the features to consider when looking for a business appointment reminder software is workflow.
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Appointment Reminder Workflow
Consider the workflow of your business to know whether a particular appointment reminder software will be right for you. Talk with your office manager, IT specialist and one of the employees that deal with clients on a daily basis to know what features will be essential in the program. Come up with a simple workflow diagrams and check the specific points where various employees will be interacting with the software.

If your business is already using a workflow software, check whether the appointment reminder software can be integrated with it.

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